Returns and Refunds
Please contact us first if you are not satisfied with your purchase and we will do our best to assist you.
By placing your order, you agree to our Terms of Service and acknowledge our Shipping Policy and Returns & Refund Policy.
Returns
At The Cargo Hold Designs, many of our products are handcrafted, specialty, made-to-order, or collectible items. For this reason, all sales are considered final unless the item arrives damaged, defective, or the incorrect item was received.
We do not accept returns for:
- Incorrect sizing or fit
- Change of mind
- Buyer's remorse
- Accidental purchases
- Personal preference
- Orders placed in error by the customer
Please review all product descriptions, dimensions, specifications, and photographs carefully before placing your order. If you have any questions before purchasing, please contact us.
Order Cancellations
Orders may be canceled within 24 hours of purchase by contacting us directly. Once an order has entered production, is being prepared for shipment, or has shipped, it can no longer be canceled or refunded.
- In production
- Being prepared for shipment
- Already shipped
Please ensure that all shipping information is accurate before submitting your order. Orders that fail delivery due to incorrect address information provided by the customer are not eligible for refund or replacement.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, you must contact us within 15 days of delivery.
Please include:
- Your full name and order number (#0000)
- A description of the issue
- Clear photographs showing the damage, defect, or incorrect item
Claims submitted after 15 days from delivery may not be eligible for replacement or refund.
Refunds
Refunds are only issued for approved claims involving:
- Items that arrived damaged
- Items that arrived defective
- Items that were shipped incorrectly by The Cargo Hold Designs
If your claim is approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.
Exchanges
Exchanges are only offered for damaged, defective, or incorrectly shipped items when replacement inventory is available. Please contact us to begin the exchange process.
Chargebacks and Payment Disputes
Customers are encouraged to contact us directly before initiating a chargeback or payment dispute. For disputes involving delivered merchandise, we may provide order records, delivery confirmation, customer communications, product descriptions, and store policies to the payment processor for review.
Late or Missing Refunds
If you have not received an approved refund within 7 business days:
- Check your bank account again.
- Contact your credit card company, as posting times may vary.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us.